Tech Support FAQ

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Why do I get forwarded to my member account when I try to submit an event?

If you are trying to submit an event and you are being redirected to your member account page, please do the following: Log out of All About Jazz (and make sure you are also logged out of Jazz Near You); Delete your browser's All About Jazz cookie (just to be safe); Log back in to All About Jazz. Once you log back in, you'll also be logged in at Jazz Near You and you can freely submit your events.

I've checked the box associated with my member account to receive the Jazz Near You newsletter, but I never receive it. Why is that?

First, search your bulk or spam folder by the subject " - Jazz Events Near You". If you find it, set up a filter (to your inbox) or mark the message as valid. If you have a email address, please change it to an alternative address like gmail. Comcast greylisted all emails originating from All About Jazz, so your Jazz Near You weekly announcements are being blocked.

I moved and I want to receive newsletter events associated with my new city. Where do I make that change?

First, log into All About Jazz (or Jazz Near You). From there, drag your mouse over "Hi, [Your Name]", then select "Update Member Account" from the dropdown. Change the location under the "Your Jazz Near You Newsletter Settings" section within the "General" tab. Save your changes and we'll send you events in that city moving forward.

Can you submit events for me?

Jazz Near You is a free listing service, so it's up to the musician, presenter, promoter, venue owner, etc. to submit their own events. We provide a powerful platform to distribute your events across two websites, a weekly email announcement, an app and via various widgets and feeds.

How do I update or delete an event?

You can update or delete any event you submit. Simply log in, drag your mouse over "Hi, [Your Name]", then select "Manage Your Listings." From the subsequent page, select "Manage existing" under "Events" to access then update/delete your events.

I added an event but do not see it listed in the Jazz Near You calendar.

It's possible the city associated with the venue is not in our database or the venue listing has an incomplete address. Either way, please contact us.

How do I remove a musician from my favorites calendar?

To remove a musician from your favorites calendar, click the "Music Favorites" tab from your "Update Member Account" page and uncheck the box associated with the musician. Click "Hi, [Your Name]" > Update Member Account > Music Favorites

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